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Are your Client Service experts available at
all times?
Celebrity Jet Charter has a full-service Client
Service center available 24 hours a day, seven days a
week. With one phone call, clients can choose the size
and category of jet, plan itineraries, order customized
catering and secure ground transportation.
How far in advance do I need to call to reserve
an aircraft from Celebrity Jet Charter?
Celebrity Jet Charter clients are often able to book
flights with just two hours notice, though that option
is subject to aircraft and crew availability. There are
a limited number of Peak Travel times during the year,
such as major holidays, and we suggest “the sooner the
better” as a guideline for these days. Particularly short
notice may also subject the client to aircraft re-positioning
charges.
So I need to book further in advance for peak
days?
Yes, Celebrity Jet Charter has identified 12 peak days
in 2011 & 2012 where the advanced notification requirement moves
from five to 96 hours. All flights on peak days* must
be quoted and confirmed more than 96 hours in advance
to guarantee aircraft availability. In addition, any
changes and cancellations made within 48 hours of requested
departure time may incur additional fees. Departure time
flexibility may be needed due to air traffic congestion
during peak scheduling times.
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2011 & 2012 Peak Days: |
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2011
|
Holiday
|
2012
|
| Saturday,
January 1 |
New
Year's Day |
Sunday,
January 1 |
| Monday,
January 17 |
Birthday
of Martin Luther King, Jr. |
Monday,
January 16 |
| Monday,
February 21 |
Washington's
Birthday |
Monday,
February 20 |
| Monday,
May 30 |
Memorial
Day |
Monday,
May 28 |
| Monday,
July 4 |
Independence
Day |
Wednesday,
July 4 |
| Monday,
September 5 |
Labor
Day |
Monday,
September 3 |
| Monday,
October 10 |
Columbus
Day |
Monday,
October 8 |
| Friday,
November 11 |
Veterans'
Day |
Friday,
November 12 |
| Thursday,
November 24 |
Thanksgiving
Day |
Thursday,
November 22 |
| Saturday,
December 24 |
Christmas
Eve |
Monday,
December 24 |
| Sunday,
December 25 |
Christmas
Day |
Tuesday,
December 25 |
| Saturday,
December 31 |
New
Years Eve |
Tuesday,
December 31 |
What happens if I need to cancel or make changes
to my flight?
Other than on peak days, you can cancel or make changes
to your itinerary up to 24 hours prior to your flight.
If you need to cancel or make changes within 24 hours
of your flight, we will pass on any incurred costs. The
cost can be up to but will not exceed 100% of the price
of your flight. We encourage all of our clients to give
us as much advance notice as possible to ensure that
we have ample time to review all aspects of your flight.
How do you make sure that my flight is personalized
specifically for me?
Celebrity Jet Charter builds a personal profile for each
client to ensure all flight experiences are tailored
to the individual’s preferences and requests. Personalized
service and strict attention to detail are cornerstones
of our success at Celebrity Jet Charter.
What are my options for catering on my flight?
Celebrity client services can arrange for two types of
catering options on a Celebrity Jet Charter flight
at an additional charge. There is a Standard Catering
Package with a continental breakfast for morning flights
and a light meal for afternoon and evening flights.
Clients may choose from among a selection of beverages
and fresh fruits. The Standard Package for afternoon
and evening flights includes a sandwich, entrée salad
or appetizer platter (per passenger). Celebrity also
makes Premium Catering available on most flights at
a nominal additional fee (depending upon both geographic
availability and type of jet). Celebrity will provide
interested clients with information pertaining to all
of its catering packages prior to departure. Catering
may vary based on location at time of departure.
May I bring my pets with me?
Yes, and Celebrity values the comfort and safety of your
pet. We require that your pet is restrained for takeoff
and landing, as well as during turbulent air conditions.
Please call Client Services if you are planning to
travel with your pet to ensure proper carriers or restraints
are in place for your flight.
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